Refund policy
**Last Updated:** 03/08/2026
At **TrendPop.in**, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand the conditions and process for returns, exchanges, and refunds.
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# 1. Return Eligibility
To be eligible for a return, the item must:
* Be returned within **7 days** of the delivery date.
* Be unused, unworn, and in its original condition.
* Be returned with all original packaging, tags, accessories, manuals, and promotional items (if applicable).
* Be accompanied by proof of purchase or your order number.
We reserve the right to decline returns that do not meet these eligibility requirements.
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# 2. How to Request a Return
To initiate a return:
1. Contact our customer support at **teamtrendpop@gmail.com** within **7 days** of receiving your order.
2. Include your order number, reason for the return, and photographs if the item is damaged or defective.
3. Our team will review your request and provide return instructions if your return is approved.
Please do not return products without prior authorization.
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# 3. Return Timeframe
Return requests must be submitted within **7 days** of the delivery date.
Items received after the return window may not be eligible for a refund or exchange unless required by applicable law.
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# 4. Refund Process
Once we receive and inspect your returned item:
* We will notify you of the approval or rejection of your refund.
* If approved, your refund will be processed to your original payment method.
Refunds are typically processed within **5–7 business days**, although the exact timing may vary depending on your payment provider or bank.
Shipping charges (if any) are generally non-refundable unless the return is due to our error or a defective product.
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# 5. Exchanges
We offer exchanges for eligible items in the following situations:
* Wrong item received.
* Damaged or defective product.
* Size or color exchange (if applicable and subject to availability).
If the requested replacement is unavailable, we may offer a refund or store credit, as applicable.
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# 6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect:
* Contact us within **48 hours** of delivery.
* Provide clear photographs or videos showing the issue.
* Include your order number.
After verification, we will arrange an appropriate resolution, which may include a replacement, exchange, refund, or other suitable remedy.
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# 7. Non-Returnable Items
The following items are generally not eligible for return unless they arrive damaged or defective:
* Personalized or custom-made products.
* Gift cards.
* Downloadable digital products.
* Perishable goods.
* Personal care or hygiene items that have been opened or used.
* Products marked as "Final Sale" or "Non-Returnable."
Additional exclusions may apply where required for health, safety, or legal reasons.
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# 8. Return Shipping Costs
Please specify your policy below:
**Option A – Customer Pays**
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
**OR**
**Option B – Store Pays**
We provide prepaid return shipping for eligible returns approved by our customer support team.
If a refund is issued, any applicable return shipping deductions will be communicated before processing the refund.
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# 9. Cancellations
Orders may be cancelled before they are processed or shipped.
Once an order has been shipped, it cannot be cancelled and must follow the return process described in this policy.
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# 10. Refund Exceptions
We reserve the right to refuse refunds in cases including, but not limited to:
* Items returned used, damaged, or incomplete due to customer handling.
* Returns submitted outside the applicable return window.
* Products returned without prior authorization, where applicable.
* Fraudulent or abusive return requests.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
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# 11. Contact Us
If you have any questions about returns or refunds, please contact us:
**Store Name:** TrendPop.in
**Email:** teamtrendpop@gmail.com
**Business Address:** S/O: Laxmi Narayan, 510/24, DEV NAGAR, SONIPAT, Sonipat, Sonipat, Haryana - 131001
**Customer Support Hours:** Monday to Saturday: 10:00 AM - 6:00 PM IST (Sunday Closed